paige_kate (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
paige_kate) wrote2011-06-09 03:16 pm
paige_kate) wrote2011-06-09 03:16 pm
Fucking Windows
Dear Microsoft,
I realize that Bill Gates wants to make more money than God, but charging a customer $50 to try and figure why an update of YOUR software knocked out their internet is shitty customer service, especially when I can call a friend who's a computer whiz and she helped me for free!
No Love,
Customer who saved $50
Backstory: My computer came with Windows 7 Home, last night Windows told me that it had an update it needed to install. I installed the update, the computer restarted but when I went to get back on the internet, the computer wouldn't connect to my hompage. I got email notifications and my weather feature worked fine, but neither of my internet servers would work (I use Mozilla but keep IE as a backup). I spent an hour on the phone with my cable company that provides the internet before the woman concluded that the problem was the computer, not the internet. I got on the desktop and went to Windows, hoping for some help and found out that since I didn't have a product key for my Windows software, since it came standard on my computer, they wanted to charge me $50 to figure out what had happened! So I called my mother's office and talked to the office manager who is a friend of mine and a computer whiz and she walked me through what I needed to do and how to deal with it in the future for nothing more than a conversation and getting to hear my cat (she loves cats but is VERY allergic to them).
I realize that Bill Gates wants to make more money than God, but charging a customer $50 to try and figure why an update of YOUR software knocked out their internet is shitty customer service, especially when I can call a friend who's a computer whiz and she helped me for free!
No Love,
Customer who saved $50
Backstory: My computer came with Windows 7 Home, last night Windows told me that it had an update it needed to install. I installed the update, the computer restarted but when I went to get back on the internet, the computer wouldn't connect to my hompage. I got email notifications and my weather feature worked fine, but neither of my internet servers would work (I use Mozilla but keep IE as a backup). I spent an hour on the phone with my cable company that provides the internet before the woman concluded that the problem was the computer, not the internet. I got on the desktop and went to Windows, hoping for some help and found out that since I didn't have a product key for my Windows software, since it came standard on my computer, they wanted to charge me $50 to figure out what had happened! So I called my mother's office and talked to the office manager who is a friend of mine and a computer whiz and she walked me through what I needed to do and how to deal with it in the future for nothing more than a conversation and getting to hear my cat (she loves cats but is VERY allergic to them).